1. Shipping & Processing Policy
Processing Times
Many Naya Verse products are made or finalized after you place your order, so every purchase receives the studio’s personal touch. Processing times may vary depending on the product, customization, and order volume. Estimated processing times will be listed on the applicable product page whenever possible. Please allow additional processing time during holidays, launches, sales, or other high-volume periods.
Shipping
Orders are shipped through USPS unless otherwise noted. Shipping rates and available delivery options are calculated at checkout based on the order size, weight, and destination. Once your order has shipped, you will receive tracking information using the email address provided at checkout.
Delivery Times
Carrier delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates and are not guaranteed by Naya Verse. Naya Verse is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Please Check Your Address
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipped.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery and include clear photos of the packaging and damaged item so we can review the situation. For packages marked delivered but not received, please first check with household members, neighbors, and your local carrier office. If the package still cannot be located, contact us and we will help you determine the next steps.
2. Returns, Exchanges & Refunds Policy
Because many Naya Verse products are made or finalized to order, personalized, custom, or produced in small batches, we do not accept returns or exchanges for change of mind, incorrect size selection, or personalized/custom items. However, we want you to receive what you ordered.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Personalized & Custom Items
Personalized and custom-made products are final sale once production has begun. Please carefully review all names, spelling, colors, sizes, and personalization details before submitting your order. Naya Verse is not responsible for errors entered by the customer during checkout or customization.
Apparel
Please review the size chart before ordering. Because apparel may be produced specifically for your order, we cannot accept returns or exchanges due to selecting the wrong size.
Fragrance Products
Body mists and car/home fragrance products cannot be returned once opened or used.
Final Sale Items
Clearance, discounted final-sale items, personalized products, and gift cards are non-refundable unless the item arrives damaged or incorrect.
3. Custom Order Policy
Naya Verse is happy to create personalized and custom items when the option is available.
Because custom products are made specifically for you, please review all names, spelling, sizes, colors, dates, wording, and other personalization details carefully before submitting your order.
Once production has started, custom and personalized orders cannot be changed, canceled, returned, or exchanged unless the item arrives damaged, defective, or different from what was ordered.
If Naya Verse notices an issue with the information provided before production begins, we may contact you for clarification. Delays in responding may affect the processing time of your order.
Design Colors
Colors may appear slightly different in person due to screen settings, printing methods, materials, and production processes.
Customer-Provided Designs or Images
Customers are responsible for making sure they have permission to use any images, logos, artwork, names, or other content they submit for customization. Naya Verse may decline a custom request that cannot be produced safely, legally, or to our quality standards.
4. Fragrance Product Disclaimer
Naya Verse fragrance products are handcrafted in small batches, so slight differences in color, appearance, or scent strength may occur from batch to batch.
Body Mist
For external use only. Avoid contact with eyes. Do not ingest. Discontinue use if irritation occurs. Keep out of reach of children and pets. A patch test is recommended before full use, especially for individuals with sensitive skin.
Car & Home Fragrance
For fragrance use only. Do not ingest. Avoid direct contact with skin, eyes, painted surfaces, finished wood, leather, plastics, electronics, and other delicate materials. Do not spray directly onto surfaces unless the product directions specifically state that it is safe to do so. When using in a vehicle or home, spray into the air and allow the mist to settle naturally. Keep away from open flames, heat sources, children, and pets.
Fragrance Sensitivity
Fragrance preferences and sensitivity vary from person to person. Scent descriptions are provided as a general guide and cannot guarantee how a fragrance will smell to every individual. Because fragrance products are personal-use items, opened or used fragrance products are not eligible for return unless they arrive damaged, defective, or incorrect.